MF PRODUCTS ORDER INFO & POLICY
How to order from MF Product
- Place online orders through our secure server anytime.
- email Christine@mfproduct.com
- call 512-626-9191Our friendly sales specialists will help you place your order and answer any questions. Please call us 7 days per week 10:00 am – 7:00 pm MT
* U.S. Customers – We accept Visa, Master Card, Discover, American Express, PayPal, wire transfer remissions and US money orders.
* International Customers – PayPal® or wire transfer in U.S. currency
International customers may order online with Visa, Mastercard, American Express or Discover. But PayPal® or wire transfer in U.S. currency. Due to the verification purposes for the international credit card, you will be contacted to provide more details before we can proceed with the order. Under rare circumstances we can only accept wire transfers for payments and will be contacted to provide more details before we can proceed with the order.
* For orders that exceed the USPS weight limit, a customer service representative will calculate the shipping cost and contact you before your order is processed.
You will be responsible for any and all Customs fees and taxes incurred in shipping outside the U.S. DELIVERY
For an additional charge, you may choose an expedited UPS shipping method such as Next Day Air or 3 Day Select service (has to be received your order by 10:00AM ET) to receive your order faster than the standard ground service (Please see the UPS website for expedited options). Please indicate your preferred shipping method in the additional comments section of your online check-out page. A salesperson will contact you with the estimated shipping fee for your confirmation.
* For Saturday delivery, please contact customer service.
* Orders submitted for UPS shipment to P.O. Boxes will be changed to the equivalent USPS ship option as UPS does not deliver to P.O. Boxes.
BREAKAGE OR DISCREPANCIES
If there are any problems with your order, please notify us within 48 hours of receipt of shipment. MF Product cannot be responsible for claims made after 48 hours. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for future inspection by carrier.
No exchanges or returns will be accepted without receipt, or after 14 days from original date of purchase.
Please contact our Customer Service representatives at 1-512-626-9191 to obtain a Return Authorization ( RMA ) number and details including mailing address and procedures. WE DO NOT ACCEPT ANY RETURNS WITHOUT A RMA #.
Merchandise can only be returned if it is in its original packaging and condition.
Items purchased may be returned for exchange or credit towards a future purchase.
Items returned without an RMA number and/or after the 14 day return period will incur a 20% restocking fee.
If upon return, items are found to be damaged, they will not be accepted or credited.
Please send all items for return via either insured USPS mail with returned Receipt, or insured UPS or Federal Express shipping.
Placing an order indicates your acceptance of our return policy.
Blades sharpened at customers request, or left handed knives are not eligible for return or exchange.
Import orders, special orders and clearance items are not eligible for return or exchange.
MF Product does not accept returns, exchanges or refunds of saya covers. All sales of saya are final.
You’re responsible for return shipping charges.
If you have any questions, comments or problems with your order, please call customer service at Christine@mfproduct.com
All of our products are always carefully inspected prior to shipping. However, if you find you have any problems with your order upon receipt, please contact Customer Service Christine@mfproduct.com
DISCLAIMER OF WARRANTY
MFProduct.com and the materials herein are provided on an “as is” basis and MF Products Enterprise, LLC makes no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title, or implied warranties of merchantability or fitness for a particular purpose, or non-infringement. MF Product is not responsible for printing or typographical errors. Product pricing and availability are subject to change without notice.
DISCLAIMER OF LIABILITY
In no event shall MF Product be liable for special, indirect, exemplary, or consequential damages or any damages whatsoever, including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, all arising out of or in connection with the use, copying, or display of the contents of this site.